At Ocean Palms Goa (“Hotel”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information obtained through our website, booking engine, guest interactions, and related services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information:
- Name
- Email address
- Phone number
- Postal address
- Nationality
- Identification details as required by applicable laws
- Payment and billing information
- Special requests or preferences related to your stay
Booking Information:
- Reservation details
- Arrival and departure dates
- Room preferences
- Guest occupancy information
- Transaction history
Technical Information:
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and similar technologies
- Pages visited and browsing activity
2. How We Use Your Information
We use your information to:
- Process and manage reservations
- Provide hospitality services and guest support
- Verify guest identity where legally required
- Process payments and refunds
- Respond to enquiries and requests
- Improve our website, services, and guest experience
- Send booking confirmations and operational communications
- Share promotional offers, newsletters, and marketing communications (where consent has been provided)
- Comply with legal, regulatory, and security obligations
3. Marketing Communications
With your consent, we may send updates regarding:
- Special offers and promotions
- Seasonal packages
- Events and experiences
- Hotel news and announcements
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance website functionality
- Remember user preferences
- Analyze website traffic and performance
- Improve user experience
- Support marketing and advertising activities
You may modify your browser settings to refuse cookies; however, certain features of the website may not function properly.
5. Payment Security
All online payments are processed through secure payment gateway providers. We do not store complete credit card, debit card, or banking information on our servers.
We employ reasonable administrative, technical, and physical safeguards to protect your personal information.
6. Sharing of Information
We may share your information with:
Service Providers
Trusted third parties assisting us with:
- Reservation systems
- Payment processing
- Customer communication
- Website hosting and analytics
- Marketing services
Legal and Regulatory Authorities
Where required by applicable law, court order, government authority, or law enforcement agency.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction.
We do not sell, rent, or trade your personal information to third parties.
We do not sell, rent, or trade your personal information to third parties.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this Privacy Policy
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce agreements and policies
8. Data Security
We implement reasonable security measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites, booking platforms, social media pages, or external services. We are not responsible for the privacy practices or content of such third-party websites.
We encourage users to review the privacy policies of any external sites they visit.
10. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Withdraw consent for marketing communications
- Request information regarding how your data is processed
To exercise any of these rights, please contact us using the details below.
11. Children’s Privacy
Our website is not intended to collect personal information directly from children. Any information relating to minors is collected only through a parent, guardian, or authorised adult during the reservation process.
12. International Guests
As a hospitality establishment serving domestic and international travellers, personal information may be processed and stored in accordance with applicable Indian laws and hotel operational requirements.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
We encourage users to review this policy periodically.
14. Contact Us
If you have any questions regarding this Privacy Policy or our handling of personal information, please contact:
Ocean Palms Goa
131/2, Gauravaddo, Calangute, Bardez, Goa 403516, India
Email: reservations@oceanpalmsgoa.com
Phone: +91 832 671 9000
131/2, Gauravaddo, Calangute, Bardez, Goa 403516, India
Email: reservations@oceanpalmsgoa.com
Phone: +91 832 671 9000
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.