Frequently Asked Questions (FAQs)

About Ocean Palms Goa
 

Where is Ocean Palms Goa located?

Ocean Palms Goa is located in the peaceful neighbourhood of Gauravaddo, Calangute, North Goa, just 720 metres from Calangute Beach via the vibrant Holiday Street. The hotel is conveniently located close to Candolim Beach, Baga Beach, shopping areas, restaurants, nightlife, and popular tourist attractions.

How far is Calangute Beach from the hotel?

Calangute Beach is approximately 720 metres from Ocean Palms Goa and can be reached with a pleasant walk through Holiday Street, lined with cafés, restaurants, boutiques, and local shops.

What are the check-in and check-out timings?

Check-in begins at 2:00 PM, and check-out is by 11:00 AM.

Is the Front Desk open 24 hours?

Yes. Our Front Desk operates 24 hours a day and is always available to assist guests with requests, travel advice, transportation, and special arrangements.
 

Rooms & Accommodation


What room categories do you offer?

Ocean Palms Goa offers Superior Rooms, Premium Rooms, Junior Suites, Suites, Pool View Jacuzzi Rooms, and our signature Sky Villa.

Where is Ocean Palms Goa located?

Ocean Palms Goa is located in the peaceful neighbourhood of Gauravaddo, Calangute, North Goa, just 720 metres from Calangute Beach via the vibrant Holiday Street. The hotel is conveniently located close to Candolim Beach, Baga Beach, shopping areas, restaurants, nightlife, and popular tourist attractions.

How far is Calangute Beach from the hotel?

Calangute Beach is approximately 720 metres from Ocean Palms Goa and can be reached with a pleasant walk through Holiday Street, lined with cafés, restaurants, boutiques, and local shops.

What are the check-in and check-out timings?

Check-in begins at 2:00 PM, and check-out is by 11:00 AM.

Is the Front Desk open 24 hours?

Yes. Our Front Desk operates 24 hours a day and is always available to assist with guest requests, travel advice, transportation, and special arrangements.

What room categories do you offer?

Ocean Palms Goa offers Superior Rooms, Premium Rooms, Junior Suites, Suites, Pool View Jacuzzi Rooms, and our signature Sky Villa.

Which is the best room at Ocean Palms Goa?

Our Sky Villa is the most exclusive accommodation, featuring sea views, a private Jacuzzi, a private garden, butler service, a chauffeur-driven luxury sedan experience, and spacious living areas.

Which room is best for honeymoon couples?

We highly recommend the Sky Villa or the Pool View Jacuzzi Room for honeymooners and romantic getaways.

Which room is ideal for families?

Our Suites and Junior Suites are ideal for families, offering additional space, sofa-cum-beds, and comfortable living areas.
 

Dinning


What dining options are available?

Guests can enjoy:

  • Nautilus: Buffet Breakfast & Dinner
  • Terra by Ocean Palms Goa: Three-time award-winning restaurant serving global cuisine and signature cocktails
  • Nautilus Annex: Private dining and lounge venue
  • In-Room Dining

What cuisines are served?

South Indian, North Indian, Maharashtrian, Goan, Continental, Asian, Mediterranean, and international favourites.

Does Terra have live entertainment?

Yes. Terra features live entertainment every evening from 7:30 PM to 10:00 PM, including live bands, DJs, dance performances, and aerial shows.
 

Facilities


Does the hotel have a swimming pool?

Yes. Ocean Palms Goa features an outdoor swimming pool exclusively for in-house guests.

Is there a gym?

Yes. Our fitness centre is complimentary for in-house guests.

Do you have a spa?

Yes. Relaxing spa and massage therapies are available. Advance booking is recommended.

Is Wi-Fi complimentary?

Yes. Complimentary high-speed Wi-Fi is available throughout the resort.

Do you provide parking?

Yes. Complimentary parking is available, subject to availability. Vehicles are parked at the owner's risk.

Is luggage storage available?

Yes. Complimentary luggage storage is available before check-in and after check-out.

Do you provide laundry service?

Yes. Laundry service is available at an additional charge, with a standard turnaround time of approximately 24 hours.
 

Families


Are children welcome?

Absolutely! Ocean Palms Goa is a family-friendly resort.

Children aged 5 years and below stay complimentary when sharing existing bedding with their parents.

Complimentary milk and simple meals such as dal khichdi are available for young children on request.
 


Can you arrange airport transfers?

Yes. Airport transfers can be arranged at an additional charge.

Can I rent a scooter or car?

Yes. Our Front Desk can assist with arranging scooters, motorcycles, self-drive cars, and chauffeur-driven vehicles.
 

Events


Can you host conferences and meetings?

Yes. Our Island Banquet Hall accommodates:

  • 120 guests (Theatre Style)
  • 60 guests (Cluster Style)
     


What events can you host?

Corporate meetings, conferences, MICE events, cocktail parties, birthdays, anniversaries, engagements, kitty parties, private dinners, family celebrations, and social gatherings.
 

Exploring Goa


Can the hotel help plan sightseeing?

Absolutely. Our Front Desk can recommend and assist in planning sightseeing, cultural tours, heritage walks, waterfalls, spice plantations, cruises, and other local experiences.

What attractions are nearby?

Popular attractions include:

  • Calangute Beach
  • Candolim Beach
  • Fort Aguada
  • Aguad Interactive Museum
  • Chapora Fort (Dil Chahta Hai Fort)
  • Fontainhas Heritage Quarter
  • Mangueshi Temple
  • Shantadurga Temple
  • Mandovi River Cruises
  • Goa's Famous Casinos

Is Goa worth visiting during the monsoon?

Definitely. Monsoon is one of Goa's most beautiful seasons, with lush green landscapes, waterfalls, scenic drives, spice plantations, heritage experiences, and fewer crowds.
 

Policies


What is your cancellation policy?

Free cancellation is available up to 48 hours before check-in.

Cancellations made within 48 hours and no-shows are non-refundable.

Bookings between 21 December and 03 January are strictly non-refundable.

When is payment required?

Full payment is required at the time of reservation to confirm your booking.

Which payment methods are accepted?

We accept Credit Cards, Debit Cards, Net Banking, UPI, and other secure digital payment methods.
 

Pets & Smoking


Is the hotel pet friendly?

Currently, Ocean Palms Goa does not permit pets.

Is smoking allowed?

Smoking is permitted only on private balconies and in designated outdoor areas. Smoking inside rooms and indoor public areas is strictly prohibited.
 

Special Occasions


Can you arrange birthday or anniversary surprises?

Yes. We can assist with room decorations, cakes, flowers, romantic setups, candlelight dinners, and celebration arrangements.

Can you help with marriage proposals?

Absolutely! Our Sky Villa is one of the most popular venues for proposals, offering a private Jacuzzi, sea views, and personalised romantic experiences.
 

Reservations


How can I get the best available rate?

Book directly through our website or contact our Reservations Team on +91 88888 84709 for exclusive offers and personalised assistance.

Who should I contact if I have more questions?

Our friendly Reservations and Front Desk teams are always happy to help.

Phone: +91 88888 84709

Email: reservations@oceanpalmsgoa.com

We look forward to welcoming you to Ocean Palms Goa, where warm Goan hospitality meets unforgettable holiday experiences.

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