Privacy Policy

At Ocean Palms Goa (“Hotel”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information obtained through our website, booking engine, guest interactions, and related services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Personal Information:
• Email address
• Phone number
• Postal address
• Nationality

Identification details as required by applicable laws

• Payment and billing information

Special requests or preferences related to your stay

• Booking Information:
• Reservation details
• Arrival and departure dates
• Room preferences
• Guest occupancy information
• Transaction history
• Technical Information:

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and similar technologies
• Pages visited and browsing activity

2. How We Use Your Information

• We use your information to:
• Process and manage reservations
• Provide hospitality services and guest support
• Verify guest identity where legally required
• Process payments and refunds
• Respond to enquiries and requests

Improve our website, services, and guest experience

• Send booking confirmations and operational communications

Share promotional offers, newsletters, and marketing communications (where consent has been provided)

Comply with legal, regulatory, and security obligations

3. Marketing Communications

With your consent, we may send updates regarding:

• Special offers and promotions
• Seasonal packages
• Events and experiences
• Hotel news and announcements

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance website functionality
• Remember user preferences
• Analyze website traffic and performance
• Improve user experience
• Support marketing and advertising activities

You may modify your browser settings to refuse cookies; however, certain features of the website may not function properly.

5. Payment Security

All online payments are processed through secure payment gateway providers. We do not store complete credit card, debit card, or banking information on our servers.

We employ reasonable administrative, technical, and physical safeguards to protect your personal information.

6. Sharing of Information

• We may share your information with:
• Service Providers
• Trusted third parties assisting us with:
• Reservation systems
• Payment processing
• Customer communication
• Website hosting and analytics
• Marketing services
• Legal and Regulatory Authorities

Where required by applicable law, court order, government authority, or law enforcement agency.

• Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the transaction.

We do not sell, rent, or trade your personal information to third parties.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy

• Comply with legal and regulatory requirements
• Resolve disputes
• Enforce agreements and policies

8. Data Security

We implement reasonable security measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites, booking platforms, social media pages, or external services. We are not responsible for the privacy practices or content of such third-party websites.

We encourage users to review the privacy policies of any external sites they visit.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information

Request deletion of information where legally permissible

• Withdraw consent for marketing communications

Request information regarding how your data is processed

To exercise any of these rights, please contact us using the details below.

11. Children’s Privacy

Our website is not intended to collect personal information directly from children. Any information relating to minors is collected only through a parent, guardian, or authorised adult during the reservation process.

12. International Guests

As a hospitality establishment serving domestic and international travellers, personal information may be processed and stored in accordance with applicable Indian laws and hotel operational requirements.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage users to review this policy periodically.

14. Contact Us

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact:

131/2, Gauravaddo, Calangute, Bardez, Goa 403516, India

• :
• reservations@oceanpalmsgoa.com
• : +91 832 671 9000

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Data Protection & Consent Notice

At Ocean Palms Goa, we respect your privacy and are committed to protecting your personal information.

By submitting your information through our website, booking engine, contact forms, newsletter subscriptions, promotional campaigns, or direct communications, you acknowledge and consent to the following:

• Information We Collect
• We may collect:
• Email address
• Telephone number
• Address
• Reservation details
• Payment and billing information
• Preferences and special requests
• Website usage information
• Purpose of Collection
• Your information may be used to:
• Process and manage reservations
• Provide guest services and support
• Communicate booking confirmations and updates
• Improve guest experience
• Send promotional offers and newsletters
• Conduct customer satisfaction surveys
• Meet legal and regulatory requirements
• Consent

By providing your information, you expressly consent to Ocean Palms Goa collecting, storing, processing, and using your information for the purposes described above.

You further consent to receiving communications relating to:

• Reservation updates
• Special offers
• Promotions
• Events and experiences
• Hotel news and announcements

You may withdraw your marketing consent at any time by contacting us or using the unsubscribe option provided in our communications.

• Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, disclosure, or loss.

• Data Sharing
• We may share information with:
• Reservation and booking partners
• Payment processing providers
• Technology and website service providers

Government and regulatory authorities when legally required

We do not sell or rent personal information to third parties.

• Data Retention

Personal information will be retained only for as long as necessary to fulfil operational, legal, accounting, tax, and regulatory requirements.

For any questions regarding your personal information or to exercise your rights concerning your data, please contact:

131/2, Gauravaddo, Calangute, Bardez, Goa 403516, India

• :
• reservations@oceanpalmsgoa.com
• : +91 832 671 9000

By continuing to use our website and services, you acknowledge that you have read and understood this Data Protection & Consent Notice and agree to its terms.

Cookie Consent

This Cookie Policy explains how Ocean Palms Goa uses cookies and similar technologies when you visit our website.

What Are Cookies?

Cookies are small text files stored on your computer, mobile phone, or other device when you visit a website. They help websites function efficiently, improve user experience, and provide analytical information.

• Types of Cookies We Use
• Essential Cookies

These cookies are necessary for the operation of our website and booking engine. They enable basic functions such as page navigation, secure access, and reservation processing.

• Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information such as:

• Pages visited
• Time spent on the website
• Navigation paths
• Device and browser information
• Functional Cookies

These cookies remember your preferences and settings to provide a more personalized experience.

• Marketing Cookies

These cookies may be used to display relevant advertisements and promotional content based on your browsing behaviour and interests.

• Managing Cookies

Most web browsers allow you to control cookies through browser settings. You may choose to:

• Accept all cookies
• Reject all cookies
• Delete existing cookies
• Receive notifications when cookies are placed

Please note that disabling cookies may affect certain website features and booking functionality.

• Third-Party Cookies

Some cookies may be placed by third-party service providers including:

• Booking engine providers
• Payment gateway providers
• Google Analytics
• Social media platforms
• Advertising partners

These third parties have their own privacy and cookie policies.

• Changes to This Policy

Ocean Palms Goa reserves the right to update this Cookie Policy at any time. Updates will be posted on this page with a revised effective date.

For any questions regarding our use of cookies, please contact:

• Email:
• reservations@oceanpalmsgoa.com
• Phone: +91 832 671 9000

Questions about any policy? Call +91 88 8888 4709 or write to info@oceanpalmsgoa.com.