Cancellation & Advance Policy

At Ocean Palms Goa, we understand that travel plans can sometimes change. Our cancellation policy is designed to offer flexibility while ensuring that your reservation remains secure.

Standard cancellation policy

Free cancellation: you may cancel your reservation free of charge up to 48 hours before the scheduled check-in date.

Late cancellation and no-show: cancellations made within 48 hours of check-in, and no-shows, are charged 100% of the total booking value.

Festive season: 21 December – 03 January

As this is one of Goa's most sought-after holiday periods, all reservations for these dates are non-refundable and non-amendable. Full payment is retained regardless of the cancellation date.

Changes to a reservation

To change your travel dates or room category, please contact our Reservations Team. Changes are subject to availability and to any difference in rate, and are not guaranteed until confirmed by the hotel.

Payment

Full payment is required at the time of booking to secure and guarantee your reservation. Reservations are confirmed only once payment has been received.

Refunds

Where applicable, approved refunds are processed to the original mode of payment. Processing times depend on the payment provider and bank.

Check-in

Check-in time: 2:00 PM. Check-out time: 11:00 AM. Photo ID is compulsory upon check-in, as per government regulations. The minimum age to check in is 18.

Need assistance?

If your plans change or you need help with your reservation, our team will be happy to assist: +91 88888 84709 · reservations@oceanpalmsgoa.com

Questions about any policy? Call +91 88 8888 4709 or write to info@oceanpalmsgoa.com.